Shipping Policy
At Golden Vale, we are committed to providing a simple, reliable and transparent delivery experience. Below you will find all the information about our shipping process.
Delivery Areas
We currently deliver throughout Canada.
Delivery Times
- Order cut-off time: 5:00 p.m. (Toronto time, ET). Orders placed after this time will be processed on the next business day.
- Processing time: 1–2 business days (Monday to Friday). Once your order has been processed, it will be prepared and handed over to one of our delivery partners.
- Transit time: 4–8 business days (Monday to Friday).
- Estimated delivery time: 5–10 business days.
Delivery Partners
We work with trusted delivery partners such as Canada Post, Purolator, UPS and FedEx to provide reliable and secure delivery.
Shipping Costs
Free delivery: We offer free standard delivery on all orders throughout Canada, with no minimum purchase required.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to track your parcel online at any time.
Delivery Problems
If your order is delayed, lost or arrives damaged, please contact us as soon as possible. Our customer service team will assist you and work to resolve the issue promptly.
Contact Information
- Store name: Golden Vale
- Email: info@golden-vale.com
- Customer service: Monday to Friday
- Response time: 1–2 business days